At SULOKA, we respect your privacy and are committed to protecting the personal information you share with us while using our website, placing an order, creating an account, contacting us, or subscribing to our services.
1. Information We May Collect
We may collect information such as:
- Name
- Email address
- Mobile/telephone number
- Billing and shipping address
- Account/login information
- Order and transaction details
- Products purchased
- Customer enquiries and communications
- IP address, browser/device information and website usage information
- Information collected through cookies and similar technologies
2. Payment Information
Payments may be processed through authorized third-party payment gateways or financial service providers.
SULOKA does not intentionally store complete credit/debit card details, CVV, UPI PIN, OTP or banking passwords on its website.
Never share your OTP, UPI PIN, CVV or banking password with anyone claiming to represent SULOKA.
3. How We Use Your Information
We may use personal information to:
- Process and deliver orders
- Manage customer accounts
- Process payments, cancellations, replacements and eligible refunds
- Provide customer support
- Communicate order and delivery updates
- Prevent fraud and protect website security
- Improve our website, products and services
- Maintain appropriate business and transaction records
- Comply with applicable legal, tax and regulatory requirements
- Send promotional communications where permitted or consented to
4. Sharing of Information
We may share necessary information with trusted service providers involved in operating our business, such as:
- Payment gateways
- Courier and logistics partners
- Website/hosting and technology providers
- Customer-support or communication providers
- Professional advisers and service providers
- Government, regulatory or law-enforcement authorities where required by applicable law
We do not sell customers’ personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, understand website usage, improve performance and provide relevant functionality.
Users may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
Personal information may be retained for as long as reasonably necessary for order fulfilment, customer service, accounting, taxation, dispute resolution, fraud prevention and compliance with applicable legal or regulatory requirements.
8. Marketing Communications
Where applicable, customers may unsubscribe from promotional emails or communications using the unsubscribe option provided or by contacting us.
Transactional communications relating to an order or account may still be sent where necessary.
9. Your Rights
Subject to applicable law, users may contact us regarding access to, correction or updating of their personal information and other applicable data-protection requests.
Identity verification may be required before processing certain requests.
10. Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their respective privacy policies, and SULOKA is not responsible for their independent privacy practices.
11. Children’s Privacy
Our website and products are not intended to knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices or applicable legal requirements. The revised policy will be posted on this page with an updated date.
13. Contact Us
For privacy-related questions or requests, please contact:
SULOKA ELITE GLOBAL VENTURES LLP
Brand: SULOKA – The World of Purity
Email: info@sulokaelite.com
Website: https://www.sulokaelite.com
India
